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Frequently Asked Questions
Please review these commonly asked questions before contacting us with inquiries as there is a strong chance that your questions can be answered in one of the sections below. You may also find answers to questions regarding our formulas and product efficacy in the ingredients and publications sections of the site, or within the individual product descriptions themselves. If you still have further inquiries, then don’t hesitate to contact us.
Questions Regarding Product Ingredients And Consistency
What are pharmaceutical grade ingredients and do you use them in your products?
Do you use organic ingredients in your products?
Why have you devoted your company to using natural ingredients?
What is the difference between “serums” and “complexes”?
Questions Regarding Product Packaging, Samples, And Shelf Life
What is the shelf life of your products?
Why do your products come in pump bottles instead of jars or lotion dispensers?
Do you give out free samples?
How long do your products last from when I start using them to when the bottle is empty?
Questions Regarding Our Company Standards, Re-Seller, And Shipping Policies
Are your products tested on animals?
Are your products vegan-certified?
Why do you charge one flat shipping rate regardless of how many products I order?
I would like to become a product retailer, is this possible?
Questions Regarding Product Application And Formulations
What is the importance of a skincare regime versus just using one product?
Why are there separate treatments for the eye area and face areas treatments?
Why do you recommend using some formulas at opposite times of the day?
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