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Frequently Asked Questions
Please review the commonly asked questions in this section before contacting us with an inquiry about our company, policies, or products, because there is a strong chance that your questions can be answered in one of the sections below. You may also find answers to questions regarding our formulas and product efficacy in the ingredients and publications sections of the site, or within the individual product descriptions themselves. If you still have further inquiries or comments, then don’t hesitate to contact us.
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Questions Regarding Product Ingredients And Consistency
What are pharmaceutical grade ingredients and do you use them in your products?
Do you use organic ingredients in your products?
Why have you devoted your company to using natural and organic ingredients?
What is the difference between your “serums” and your “complexes”?
Questions Regarding Product Packaging, Samples, And Shelf Life
What is the shelf life of your products?
Why do your products come in pump bottles instead of jars or lotion dispensers?
Do you give out free samples?
How long do your products last from when I start using them to when the bottle is empty?
Questions Regarding Our Company Standards, Re-Seller, And Shipping Policies
Are your products tested on animals?
Are your products vegan-certified?
Why do you charge one flat shipping rate regardless of how many products I order?
I would like to become a product retailer, is this possible?
Questions Regarding Product Application And Formulations
What is the importance of a skincare regime versus just using one product?
Can I use my regular moisturizer with your products?
Can I use my regular makeup with your products?
I have sensitive/problem skin; can I use your line?
Why are there separate eye/face treatments?
Why do you recommend using some formulas at opposite times of the day?
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©2005-2009 XERIDIAN LLC. All Rights Reserved
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The information contained on this site is educational and general in nature and is not meant to substitute the advice of a medical professional. The products and statements on this site have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent disease. Please read all website and product packaging information thoroughly, including the Terms & Conditions, and always consult with a medical professional before using any product.
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